Last updated: September 2026
These Purchase Terms apply to purchases of FLEX&FLOW® digital programs, memberships, trainings, teacher trainings and other paid online offerings.
By completing a purchase, you agree to the terms applicable to the product and payment option you select.
OFFER-SPECIFIC TERMS
Some FLEX&FLOW® offerings have additional terms relating to scheduling, cancellations, validity periods, participation or other conditions specific to that offering.
Where additional terms are stated on an offer or booking page, those terms form part of your purchase and apply alongside these general Purchase Terms.
PURCHASES & PAYMENT
Prices, payment options and what is included in your purchase are shown on the relevant offer and checkout pages.
Depending on the offering, you may have the option to pay in full or choose an instalment plan.
If you choose an instalment plan, you are committing to the total price and full payment schedule of that plan. Instalments are not individual or separate purchases.
The total price of an instalment plan may differ from the pay-in-full price.
INSTALMENT PLANS
Your first instalment is charged when you enrol. Any remaining instalments are automatically charged to the payment method associated with your purchase according to the schedule shown at checkout.
You are responsible for keeping your payment information current and ensuring that your payment method can accept the scheduled charges.
If your bank or card issuer declines or blocks a payment, including recurring or international transactions, it is your responsibility to resolve this with your card issuer or update your payment method.
FAILED PAYMENTS
If an automatic payment fails, the payment provider may automatically retry the charge and may contact you to update your payment information.
If the payment remains unsuccessful, access to the relevant FLEX&FLOW® offering may be suspended or cancelled.
A failed payment or cancellation of access due to an unsuccessful payment does not automatically cancel the remaining payment commitment associated with the payment plan originally selected.
If your access has been cancelled following an unsuccessful payment, please contact us before purchasing the offering again so we can advise you on the appropriate next step.
DIGITAL PROGRAMS
Access to digital programs is provided according to the access period and inclusions stated on the relevant offer page.
Your purchase and access are personal to you. Program videos, recordings, PDFs, training materials, login details and other content may not be shared, reproduced, distributed or made available to third parties without permission.
MEMBERSHIPS & SUBSCRIPTIONS
Memberships and recurring subscriptions are billed at the price and frequency displayed at checkout.
Unless otherwise stated for the individual offering, subscriptions continue until cancelled.
Cancelling a subscription stops future renewals. It does not ordinarily provide a refund for payments already processed or periods of access that have already begun.
TRAININGS & TEACHER TRAININGS
Trainings and teacher trainings may include a combination of digital materials, recordings, live sessions, community access, assessments and other elements described on the relevant offer page.
If you select an instalment plan for a training, you are committing to the full price associated with that payment option.
The instalment plan is a way of dividing the total purchase price into scheduled payments. It is not a pay-as-you-participate arrangement.
Choosing not to attend, participate in or complete part or all of a training does not automatically cancel any remaining payment commitment.
REFUNDS & FINAL SALES
Unless explicitly stated otherwise for a particular offering, all FLEX&FLOW® sales are final.
Due to the nature of our digital programs and online offerings, we do not voluntarily provide refunds for change of mind, non-use, failure to complete a program or a change in personal circumstances.
Where a specific cancellation or refund policy is stated for an individual offering, that policy also forms part of your purchase terms.
Nothing in these Purchase Terms excludes or limits statutory consumer rights that cannot legally be excluded or limited.
TECHNICAL & PAYMENT PROVIDERS
FLEX&FLOW® uses third-party platforms and payment providers to process purchases, recurring payments and access to digital offerings.
Some processes, including payment retries and cancellation following unsuccessful payments, may therefore occur automatically.
If you experience an issue with a payment or your access, please contact us so we can determine what can be addressed from our side. admins@jessicaklimachyoga.com
QUESTIONS ABOUT YOUR PURCHASE
If you notice an issue with a payment, subscription or program access, please contact us before making a duplicate purchase.
We’re happy to check what has happened and advise you on the appropriate next step.
CONTACT
For questions regarding a FLEX&FLOW® purchase, please contact:
Jessica Klimach / FLEX&FLOW®
admins@jessicaklimachyoga.com